Refund Policy

Version: v1.1 | Effective date: September 30, 2026

This policy applies to every paid item you buy on Type of You (the "Website") and forms part of our Terms of Service.

1. What we sell and how it is delivered

The Website sells digital content not provided on a tangible medium, namely:

• Points: points are credited as soon as payment is confirmed. 10 points unlock one paid quiz report; the starter pack gives at least 30 points = 3 reports (50 points = 5 reports in Japan). If you start a starter top-up from a report, 10 of the new points are used right away to open that report.

The price and currency are shown on the payment page and depend on where you are (for example US dollars, euros, pounds, yen, Hong Kong dollars or Chinese yuan). New purchases are processed by Waffo as Merchant of Record: Waffo collects the payment, issues your receipt, and handles any applicable sales tax or VAT as required by law, while the content and points are provided by Silaloe LLC. Refunds still follow this policy: we initiate them, and Waffo returns the money to your original payment method. Refunds for orders previously paid in TWD are still handled by the original payment processor.

2. Cancel within 14 days

You can cancel any purchase within 14 days of buying it, without giving a reason, and get a full refund. It doesn't matter that the points were already credited, or even that you already used them to unlock a report.

• Deadline: the 14 days start on the day after your purchase and end at the end of the 14th day. Sending your cancellation notice within that period is enough.
• How: email support@typeofyou.com with your order number and say you want to cancel the purchase. No reason needed.
• Refund: we refund the full amount to your original payment method within 14 days of receiving your notice, at no cost to you.
• Points and reports: when you cancel, the points from that purchase (including any promotional points tied to it) are deducted from your balance, and reports unlocked with those points are no longer available in full. If you have already spent the points, your balance may go negative (see section 5).

Before paying, you tick a box confirming that: (a) you ask for the points to be credited as soon as payment is confirmed; (b) you understand you can cancel within 14 days of purchase, and that if you do, the points from that purchase are deducted and reports unlocked with them are no longer available in full; (c) you agree to the Terms of Service, the Privacy Policy and this Refund Policy. We record the time of your consent and the version of the terms.

3. When something goes wrong: our obligations

The cases below are our obligations, not a favor, and they are not limited to the 14-day window:

• Duplicate charge: if the same purchase was charged more than once, we refund the extra amount once verified.
• Non-delivery: if you paid but the points were not credited or the report did not unlock, we fix it. If we can't within a reasonable time, you get a full refund.
• Content clearly not as described: if the paid content clearly differs from the description shown before purchase, or doesn't work as described, write to us and we will handle it as the law requires: we fix it first, and refund you if we can't.

If the law where you live gives you more rights, the law prevails; nothing in this policy limits your statutory rights.

4. Points rules

• Points never expire.
• Points can only be used on this Website; they cannot be transferred, exchanged for cash, or used toward other goods. This does not affect your rights under sections 2 and 3.
• Promotional points from past campaigns are deducted together with the original purchase and have no cash value of their own.
• Redeem codes: points or access obtained with a redeem code are not covered by purchase refunds. Your statutory rights are not affected.

5. What happens after a cancellation or refund

• The points from that purchase (including promotional points) are deducted from your balance, and reports unlocked with those points are no longer available in full.
• If those points were already spent, your balance may go negative, and you'll need to top up before unlocking with points again.
• The same applies to chargebacks.

6. How to cancel or request a refund

Email support@typeofyou.com with:

• Your order number (shown on the checkout page, the payment confirmation email, or the order list on your "Me" page; it starts with CRC or CRW)
• The payment date, amount, and currency
• For a cancellation, one sentence saying you want to cancel the purchase (no reason needed); otherwise, a short description of the problem

We reply within 2 business days. For a cancellation, we send the refund within 14 days of receiving your notice; in other cases, once we have verified the issue. Refunds go back through the original payment processor and usually arrive within 5–10 business days, depending on your card issuer.

7. Billing disputes

If you have any question about a charge, please contact us first and we will look into it promptly. For orders already in a bank dispute (chargeback), the bank's decision prevails, and related access may be suspended during the investigation.

8. Changes to this policy

We will post any changes on this page and update the version and effective date. Purchases completed before a change are governed by the version in effect at the time of purchase.